In Gracias Skate Shop we are committed to fully satisfy you with every item you purchased from us. Please read carefully our store return policy. If you have any question, please not hesitate to contact us, your business is very important to us.

Store Return Policy states that refunds and store-bought returns are not accepted in oline store. Additionally, exchanges are only allowed for in-store purchases. If your purchase was made online, you may return your items at one of our store locations to receive in-store credit in accordance with our Store Returns Policy.

If you are unhappy with your in-store purchase, you may bring the item to the store in which it was purchased for an exchange within 7 days of the purchase date. All items must be unworn, unwashed and returned in original condition (including all paperwork, packaging, accessories) with tags attached.

Please be advised that Gracias Skate Shop stores do NOT accept exchanges or returns on the following items:

Skate Wheels

Skate Decks
Bearings
Socks
Undergarments
Clearance Items

All purchased of clearance items, sales items or discounted item are final. No returnable, refundable or exchange in any form.

Upon returning your item to the store, you will receive store credit in the form of a physical Gift Card to use in-store only. Please keep in mind that store credits issued in-store must be used on an in-store purchase and If you want to use it in the online store, you need to transfer it to a new E- Gift card to replace de physical one . You can contact us to issue a new E-Gif card code. Refunds to the original form of payment are not performed for returns under any circumstance.

In-Store Returns for Online Purchases

If your purchase was made online, you may return your items at one of our store locations to receive in-store credit in accordance with our Store Returns Policy. If you are unhappy with your online purchase, you may bring the item to the store within 15 days of the purchase date. All items must be unworn, unwashed and returned in original condition (including all paperwork, packaging, accessories) with tags attached.

Exchanges for Online Purchases

We cannot guarantee the item purchased will be in-stock in the size or style desired in our physical stores.

Wardrobing & Excessive Returns

Our Customer Protection Team also handles situations in which a customer’s return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customer.